· Assist sellers/vendors to get well-versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment-related issues etc.
· Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools.
· Handle various types of cases related to inbounding, product issues and customer complaints.
· Provide required inputs to the seller to manage customer feedbacks.
· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
· Review the Amazon catalog for content quality based on pre-defined guidelines & coordinate with the internal team to fix the issues for a better customer experience.
· Document processes & regularly update existing Sops.
· Review & suggest SOP changes required if any to the team basis input from Category managers.
· Handle various sets of daily, weekly and monthly business reports.
· Onboard new processes if required as per the business needs.
